Frequently Asked Questions

Use the online appointment form — choose a department or a specific doctor, pick a convenient date, and our front desk will call you to confirm within 2 working hours. For emergencies, call our 24×7 line directly on +91 98765 43210.

Yes. We are empanelled with all major insurers and TPAs including Star, ICICI Lombard, HDFC ERGO, Niva Bupa and others for cashless admission. Carry your insurance card and ID; our insurance desk will handle pre-authorisation while you are being seen. For health-check packages, payment is at booking but we provide insurer-formatted receipts.

Bring previous prescriptions, any prior test reports, a list of current medications and known allergies, and a government ID. For fasting tests (blood sugar, lipid profile), come with an 8-hour fast — water is fine. Children should bring their vaccination card.

Yes. Our emergency department, ICU, operating theatre and cath lab operate round the clock, with a dedicated ambulance network. Call +91 98765 43210 for any urgent need — our triage nurse answers within three rings.

Your data is stored securely on encrypted, access-controlled systems and used only to provide care. We never sell or share it with third parties for marketing. See our Privacy & Data Policy for full details, including how to request deletion of your records after 90 days.

Yes — our home sample collection service covers greater Hyderabad. Book through our lab desk on +91 40 4567 8900 or the appointment form, and a trained phlebotomist will visit your home. Reports are shared digitally within 24 hours and explained by phone if needed.

Absolutely. Bring your scans, reports and previous prescriptions; a senior consultant will review them independently and give you a written second opinion, often on the same day. We encourage informed decisions — especially before surgery.