Frequently Asked Questions
Everything you need to know before you buy or rent with us
What brokerage does Hearthstone charge?
For purchases, 1% of sale value from the buyer (payable at registration) β no hidden marketing fees. For rentals, 15 days' rent from both owner and tenant for a 11-month agreement, and one month each for longer tenures. Commercial and land deals are quoted case by case. We give you a one-page fee letter before the token, so there are no surprises at the table.
How do you verify listings are genuine?
Every listing is visited in person by the assigned agent β we photograph it ourselves, measure it, and meet the owner. We collect mother deed trace, EC, khata, tax receipt and plan sanction before we publish, and our liaison team re-checks them with a partner advocate. If a listing disappears overnight on other portals, it likely wasn't verified like ours.
What documents should I carry for registration?
For the buyer: PAN, Aadhaar, passport-size photos, and DDs for stamp duty, registration, brokerage and balance consideration as per the sale agreement. For the seller: original title documents, latest tax receipt, NOC from society if any, and IDs. We send a personalised checklist 48 hours before β you just bring the file we prepare.
Can you help with home loans?
Yes, but we don't push a bank. We introduce you to two options β typically HDFC and SBI β and you choose. We help with document stitching, property valuation coordination and disbursement timing so the seller doesn't wait. Our loan team has closed 200+ files without a single bounced disbursement on registration day.
I want to sell β how long does it take?
Well-priced Bengaluru apartments in Indiranagar/Koramangala/Whitefield clear in 21β45 days after listing; independent houses like Lakeside Haven take 45β90 days because the buyer pool is smaller. We stage, photograph professionally, price from recent registered sales (not listing portals), and host open houses on Sundays to create urgency. You'll get a weekly report with viewings, feedback and price suggestions.
Do you manage rentals for NRI owners?
Yes β about 30% of our rental stock is NRI-owned, like Palm Grove in Jayanagar. We handle tenant search, police verification, agreement drafting, monthly rent collection and quarterly home checks with photos sent on WhatsApp. Deposit accounting is transparent, and we coordinate painting and touch-ups between tenancies.
What's your viewing policy?
Viewings are Tuesday to Sunday, 10 AM to 7 PM, by confirmed slot β we don't do drive-by viewings without the owner or tenant's permission. We'll do a video tour first if you're outstation. For tenanted rentals, we give tenants 24 hours' notice and keep viewings clustered to respect their privacy.
Still have questions? We're happy to talk.
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