Frequently Asked Questions
Preparation, reports and home-collection — answers to what patients ask most.
Do I need to fast before tests?
Only some tests need fasting — lipid, fasting sugar and some LFT panels. TSH, HbA1c, Vitamin D and most infection tests need no fasting. We confirm fasting when we call to fix your slot, and send a WhatsApp reminder the evening before.
How will I get my reports?
Reports are sent on WhatsApp and email as a digitally signed PDF with QR verification. You can also collect a signed hard copy at any centre with your booking ID. Critical values trigger a phone call, not just a message.
Is home collection safe and temperature-logged?
Yes — vacutainers are barcoded at your doorstep, transported in 2–8 °C boxes with continuous temperature loggers, and accessioned at the lab under NABL protocols. Phlebotomists carry sanitised kits and follow biomedical waste disposal norms.
How do you handle my data (DPDP)?
Booking details are used only for collection and reporting, stored encrypted, and auto-deleted after 90 days per the Digital Personal Data Protection Act, 2023. See our Privacy Policy for rights to access, correction and deletion.
What if a value is critical or unexpected?
Critical values — like very low hemoglobin, high potassium or flagged cardiac markers — trigger an immediate phone call from the lab to you and your doctor, plus a repeat test on the same sample for confirmation at no extra cost.
Can I book for my parents or family together?
Absolutely — mention all members when you book. We assign a single phlebotomist, combine packaging, and deliver bundled reports. Family package discounts apply when two or more members opt for the same health package.