Privacy & Data Policy

1. Information we collect

When you enquire about a booking we collect your name, phone, email, stay dates, guest count and any preferences you share. This is limited to what is needed to check availability and confirm your stay. We also collect messages you send via the enquiry form.

2. How we use it

Your information is used only to: check room availability, confirm or manage your booking, send stay-related updates, and respond to your requests. We do not use it for marketing without a separate opt-in. transactional messages about your booking are sent only to the contact you provide.

3. Your consent

We rely on your explicit consent, which you give when you tick the consent box on the booking form. Consent is recorded with the timestamp and the text you agreed to. You may withdraw consent at any time by contacting us — we will then delete or anonymize your enquiry per law. Without consent the form cannot be submitted.

4. Security & storage

Records are stored securely on Cloudflare infrastructure with encryption in transit and at rest and access limited to authorised reservations and front-office staff. We follow DPDP requirements for reasonable security safeguards. Access logs are monitored and only essential staff handle enquiry data.

5. Retention

Booking enquiries are retained for 90 days after submission and then automatically and permanently deleted by a scheduled job. Confirmed booking records are kept per tax and hospitality regulations and securely disposed of thereafter.

6. Sharing

We never sell or rent personal data. Sharing is limited to our own property staff and service providers (e.g. payment gateway, channel manager) bound by confidentiality to fulfill your request. No data is disclosed to third parties for their own marketing.

7. Your rights

Under the DPDP Act you may: access your data, request correction, request deletion, withdraw consent and make a complaint to the Data Protection Board of India. We respond within 30 days. To exercise any right, email reservations@seasidehaven.in or call +91 83224 56789.

8. Contact

For any privacy request, contact our data officer at reservations@seasidehaven.in or call +91 83224 56789. Postal: Seaside Haven, Beach Road, Candolim, Goa 403515. We aim to acknowledge requests within 48 hours.