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Frequently Asked Questions

Answers to what patients ask us most.

How do I book an assessment?

Use the appointment form — choose condition or therapist, pick a slot, and our team will call to confirm within 2 working hours. Same-day slots are often open.

Do I need a doctor's referral?

No referral needed for most conditions. Bring any prior scans or prescriptions if you have them. We'll refer you to a doctor if imaging or medical review is needed.

What should I carry to my first visit?

Previous reports if any, a list of medicines, and comfortable clothing that lets us see the affected area move. No fasting needed.

How long is a session?

Typically 30–60 minutes of therapist time. You'll also get a 10-minute home plan teach each visit so you can self-manage between sessions.

Are packages refundable or transferable?

Packages are valid for the stated period and are session-based. Unused sessions can be paused for medical reasons — talk to our front desk. They're not transferable to another person.

How are my personal and health details handled?

Your data is stored securely and used only for care coordination. See our Privacy & Data Policy for DPDP details and deletion requests.

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