Frequently Asked Questions
Everything you need to know before your visit
Do I need to book in advance?
Walk-ins are welcome on weekdays and often find slots the same day. For weekends and the popular evening hours (5–8 PM), we recommend booking three to four days ahead. You can raise a request on the booking page or call us — we confirm every appointment by phone or WhatsApp within two hours.
What should I wear or bring?
Nothing but yourself. Lockers, robes, slippers and towels are provided for every guest. Wear comfortable clothing and avoid jewellery where possible. Arriving fifteen minutes early lets you settle into the lounge with a cup of tea before your treatment begins.
Which products do you use?
We use cruelty-free professional skincare and cold-pressed carrier oils, free of parabens and mineral oils. Our house massage-oil blends are mixed in small batches each month. If you have allergies or ingredient preferences, tell your therapist during the consultation and we will adjust.
Do you offer couples and group bookings?
Yes. Our Couples Retreat Suite hosts two guests side by side, and we regularly arrange group buyouts for birthdays and baby showers for up to eight guests, with private lounge access and customised menus. Group bookings need seven days' notice.
What is your cancellation policy?
Life happens — reschedule or cancel free of charge up to 24 hours before your appointment. Cancellations within 24 hours are charged 50% of the service value, and no-shows are charged in full. Package bookings follow the same window.
Do you sell gift vouchers?
Gladly. Vouchers are available from ₹1,000 to ₹25,000, valid for twelve months across every service and package. Choose a digital voucher delivered within the hour, or a handboxed voucher with dried flowers for gifting in person.